Development Wala · Our Service

Research, Monitoring, Evaluation & Documentation

Turning evidence into better decisions, stronger programmes and lasting impact.

We help NGOs, CSR teams, foundations, government bodies and development organisations understand the problems they work on, measure the results they achieve, strengthen their systems and communicate their impact. From baseline studies and impact assessments to dashboards, annual reports, documentary films and podcasts, we bring research, technology and storytelling together.

Explore Our Services Discuss Your Project
  • Research & Insights
  • Impact Assessment
  • Monitoring & Evaluation
  • Data & Technology
  • Reports & Knowledge
  • Films & Storytelling
  • Research & InsightsUnderstand the problem, the people affected and the evidence.
  • Impact Measurement & EvaluationDetermine what changed, how well and why.
  • Monitoring, Evaluation & LearningTrack progress and learn as you work.
  • Data & Digital SystemsTurn raw information into practical tools.
  • Documentation & KnowledgeCredible reports and evidence for funders.
  • Development CommunicationsFilms, podcasts and reels that carry the message.

Why this matters

Good work deserves good evidence.

Organisations generate a great deal of information through their programmes, field teams, beneficiaries, partners and monitoring processes. But that information is not always systematically collected, analysed or used.

We work with organisations at every stage: developing a new initiative, implementing an ongoing programme, evaluating completed work or preparing for growth.

The challengeHow we help

Launching a programme without reliable evidence on community needs

Baseline studies, needs assessments and research

Unsure whether an intervention is delivering its intended results

Impact assessments and programme evaluations

Ad hoc reporting with no structured way to track progress

MEL frameworks, indicators and review systems

Programme data scattered across spreadsheets, forms and teams

Dashboards, MIS and digital tools

No in-house technology team to manage websites and systems

IT support and digital infrastructure

Struggling to show funders and the public what has been achieved

Reports, films, podcasts and reels

Service catalogue

Nine connected services, one evidence partner.

Commission a single service or combine several. Every assignment has a clear scope, the right expertise and agreed deliverables.

01

Research & Evidence Generation

Understand the problem before deciding what to do.

We conduct research to help organisations understand communities, identify development challenges, assess needs and make informed decisions about programmes, policies and investments.

Typical deliverables

Research reports, survey findings, community profiles, evidence reviews, policy briefs, datasets, presentations and recommendations.

Services include

  • Baseline studies and needs assessments
  • Socio-economic and community surveys
  • Situation and landscape analysis
  • Literature reviews and evidence synthesis
  • Policy research and policy analysis
  • Market and ecosystem research for social programmes
  • Beneficiary needs, perception and satisfaction studies
  • Stakeholder mapping and institutional analysis
  • Feasibility studies and programme scoping
  • Qualitative and quantitative research
  • Focus group discussions and key informant interviews
  • Participatory and community-led research
  • Research briefs, working papers and technical reports
02

Impact Assessment & Evaluation

Understand what changed, for whom and why.

We help organisations examine programme performance, assess outcomes and understand whether interventions are delivering the changes they intended to achieve.

Typical deliverables

Evaluation reports, outcome assessments, indicator-level findings, evidence summaries, learning briefs and recommendations for programme improvement.

The evaluation method depends on the questions being asked. Where causal attribution is required, we scope appropriate experimental or quasi-experimental approaches with suitably qualified research partners, rather than promise causal conclusions from routine monitoring data.

Services include

  • Baseline and endline assessments
  • Mid-term and end-of-project evaluations
  • Programme and project evaluations
  • Social impact assessments
  • CSR impact assessments
  • Outcome assessments
  • Process and implementation evaluations
  • Beneficiary outcome and satisfaction assessments
  • Outcome harvesting and contribution analysis
  • Theory of Change and results framework reviews
  • Value-for-money and cost-effectiveness analysis
  • Sustainability and scalability assessments
  • Third-party and independent evaluations, subject to suitable independence arrangements
  • Recommendations and improvement plans
03

Monitoring, Evaluation & Learning (MEL)

Build systems that help teams track progress and learn as they work.

We help organisations move from ad hoc reporting towards structured monitoring, evaluation and learning systems that support programme management, accountability and continuous improvement.

Typical deliverables

MEL plans, indicator handbooks, monitoring templates, reporting calendars, review dashboards, learning reports and action trackers.

Services include

  • MEL framework design
  • Monitoring and evaluation plans
  • Theory of Change and logframe development
  • Results frameworks and indicator matrices
  • Output, outcome and impact indicator development
  • Indicator definitions and data dictionaries
  • Data collection tools and reporting templates
  • Beneficiary feedback and grievance tracking systems
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  • Routine programme monitoring
  • Data quality assessments and verification
  • Field monitoring protocols
  • Programme review meetings and learning workshops
  • Adaptive management and corrective action plans
  • Learning agendas and periodic review systems
  • Staff training on monitoring and reporting
04

Data Analytics, Dashboards & MIS

Turn programme data into information your team can use.

We help organisations organise, analyse and visualise their data through practical digital tools, making progress easier to monitor, surfacing gaps sooner and supporting evidence-based decisions.

Typical deliverables

Working dashboards, reporting databases, data collection tools, cleaned datasets, management reports and documentation for staff.

We build with tools suited to your needs, budget, technical capacity and data protection requirements.

Services include

  • Interactive dashboards for programmes and projects
  • CSR portfolio and project monitoring dashboards
  • Beneficiary and outreach dashboards
  • Financial and budget utilisation visualisations
  • Geographic and location-based programme analysis
  • Power BI and Excel dashboard development
  • Data cleaning, validation and consolidation
  • Data visualisation and trend analysis
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  • Management Information System (MIS) design
  • Data collection forms and digital surveys
  • Automated reports and periodic reporting workflows
  • Data integration from multiple sources
  • Database design and spreadsheet management
  • Data dictionaries, documentation and user guides
  • Dashboard maintenance and periodic updates
05

Digital Technology & IT Support

Practical digital infrastructure for organisations that need it.

Many smaller NGOs cannot maintain a dedicated technology team. We help organisations identify their digital needs, improve existing systems and access appropriate technical support.

Typical deliverables

Websites, configured tools, digital workflows, technical assessments, system documentation, staff training and ongoing support arrangements.

Custom software, complex integrations, cybersecurity audits and specialist infrastructure work are delivered through appropriately qualified technical partners where required.

Services include

  • Digital readiness and technology needs assessments
  • NGO website design, development and maintenance
  • Website redesign, content updates and troubleshooting
  • Domain, hosting and website configuration support
  • Digital forms and workflow automation
  • CRM and beneficiary database configuration
  • Programme MIS and internal management systems
  • Digital record-keeping and document management
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  • Google Workspace and Microsoft 365 setup support
  • Cloud collaboration and shared-drive organisation
  • Spreadsheet automation and operational tools
  • Technology selection and software implementation support
  • Basic cybersecurity, backup and access-control reviews
  • Staff training on digital tools
  • Technical documentation and user handover
  • Ongoing maintenance and helpdesk support, where agreed
06

Documentation, Reporting & Knowledge Products

Make organisational work clear, credible and useful.

We help organisations document their programmes, capture lessons, prepare reports and present their work to funders, partners, communities and other stakeholders.

Typical deliverables

Designed reports, editable source documents, case studies, publication-ready research, presentations, manuals and knowledge resources.

All reports are grounded in information supplied by the organisation, validated evidence and the agreed scope. We do not invent results or present unverified claims as measured impact.

Services include

  • Annual reports and annual impact reports
  • CSR project reports and impact reports
  • Donor and grant utilisation reports
  • Programme completion and closure reports
  • Detailed Project Reports (DPRs)
  • Project proposals and concept notes
  • Baseline, midline and endline reports
  • Case studies and field success stories
  • Beneficiary and community stories
  • Best-practice documentation
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  • Programme process documentation
  • Standard Operating Procedures (SOPs)
  • Organisational profiles and capability statements
  • Policy briefs and research summaries
  • Knowledge management systems
  • Learning papers and thematic publications
  • Conference reports, proceedings and workshop documentation
  • Training manuals, handbooks and toolkits
  • Donor presentations and project summaries
  • Organisational history and institutional learning
07

Development Communications, Films & Storytelling

Help people understand the work and the people behind it.

We transform organisational experiences, research findings and programme outcomes into accessible communication products for funders, communities, policymakers, partners and the public.

Typical deliverables

Finished films, edited videos, podcast episodes, audio files, captions, scripts, storyboards, photographs and publication-ready content.

Community consent, safeguarding, privacy and respectful representation are built into production planning, particularly when working with children and vulnerable communities.

ADocumentary & video

  • Short documentary films
  • Organisational profile films
  • Project and programme films
  • CSR impact films
  • Beneficiary and community story films
  • Campaign and awareness videos
  • Field documentation videos
  • Event films and highlights
  • Interviews with leaders and experts
  • Training and educational videos

BShort-form digital

  • Instagram Reels and YouTube Shorts
  • LinkedIn video content
  • Social media campaign videos
  • Animated explainers
  • Infographic videos
  • Short interview clips
  • Video summaries of research and reports

CPodcasts & audio

  • Podcast concept development
  • Podcast series planning
  • Guest research and interview preparation
  • Recording coordination
  • Audio and video editing
  • Podcast distribution assets
  • Short podcast clips
  • Audio stories and public awareness messages

DWritten & visual storytelling

  • Beneficiary case stories
  • Photo essays and field stories
  • Research-based explainers
  • Campaign copy and communication materials
  • Impact infographics
  • Storytelling for donor engagement
  • Community awareness resources
08

Programme Design, Strategy & Technical Advisory

Use evidence to design better interventions and stronger projects.

We help organisations translate research, stakeholder needs and programme experience into practical strategies, projects and implementation plans.

Typical deliverables

Programme design documents, theories of change, logframes, implementation roadmaps, strategy papers, risk registers and technical recommendations.

Services include

  • Programme and project design
  • Theory of Change development
  • Logframe and results-chain development
  • Problem-tree and objective analysis
  • Stakeholder and power mapping
  • Community needs prioritisation
  • Feasibility and implementation planning
  • Project workplans and milestone frameworks
  • Risk and assumption analysis
  • Scale-up and replication planning
  • Programme redesign based on evaluation findings
  • CSR project scoping and design
  • Technical review of project proposals
  • Evidence-informed policy and programme recommendations
09

Learning & Knowledge Management

Help teams learn from evidence and apply it in practice.

Research and evaluation are most useful when organisations can interpret and act on the findings. We help teams build the knowledge, processes and habits needed to use evidence in their everyday work.

Typical deliverables

Workshops, training materials, learning notes, action plans, resource libraries and practical guidance for internal teams.

Services include

  • Research findings dissemination workshops
  • MEL and impact measurement training
  • Data literacy and dashboard training
  • Programme reflection and learning sessions
  • After-action reviews
  • Lessons-learned workshops
  • Knowledge-sharing sessions
  • Documentation and reporting training
  • Research tool and survey training
  • Learning agendas and communities of practice
  • Internal knowledge repositories
  • Handover and staff orientation for digital systems

Specialist assignments

Focused expertise for specific needs.

Within our nine service areas, we offer specialist assignments tailored to particular sectors and client requirements.

CSR Research & Impact Advisory

Project assessments, portfolio reviews, programme evaluation, indicator verification and impact reporting.

Government Programme Evaluation

Scheme monitoring, service delivery reviews, implementation assessments and evidence-based recommendations.

Education & Learning Assessments

Learning assessments, school and institutional studies, teacher and student feedback and programme evaluations.

Public Health Research

Community health surveys, service utilisation research, health programme evaluations and behaviour-related studies.

Livelihoods & Rural Development

Household surveys, income and livelihood assessments, producer group studies and market analysis.

Gender & Social Inclusion

Gender assessments, inclusion audits, accessibility studies and research on barriers to participation.

Climate & Environmental Assessment

Community perceptions, environmental programme monitoring, climate resilience assessments and conservation documentation.

Organisational Performance Reviews

Organisational assessments, programme portfolio reviews, strategic reviews and internal performance systems.

Fundraising & Evidence Support

Donor-facing evidence summaries, DPRs, concept notes, case studies and impact narratives.

Digital Transformation for NGOs

Digital readiness reviews, website and system improvements, MIS, dashboards and technology adoption.

For specialist research, large-scale surveys and complex evaluations, we take on assignments only when the right methodology, team and delivery capacity are in place, working with qualified associates and partners where needed.

Who we work with

Support shaped to every kind of organisation.

From grassroots NGOs to government departments, the methodology, deliverables and budget always reflect the scale of the assignment.

01

NGOs & grassroots organisations

Programme monitoring, needs assessments, annual reports, case studies, beneficiary feedback, digital systems and donor reporting.

02

CSR teams & corporate foundations

Impact assessments, project reviews, monitoring dashboards, portfolio analysis, CSR documentation and communication of results.

03

Government departments & public-sector projects

Programme research, implementation monitoring, evaluation studies, data systems and evidence-based reporting, subject to procurement and eligibility requirements.

04

Foundations, philanthropies & donors

Needs assessments, grantee reviews, programme evaluation, outcome measurement, learning reports and investment decisions.

05

Social enterprises & development consultancies

Market research, impact measurement, data analytics, digital systems, case studies and technical documentation.

06

Universities, research institutions & projects

Field research, literature reviews, survey implementation, data analysis, research communication and knowledge products.

How we deliver

A clear path from question to action.

A standard seven-stage framework, adapted to the size and nature of each assignment.

  1. 01

    Understand the requirement

    Your problem, objectives, intended users, available evidence and the decisions the work must inform.

  2. 02

    Develop methodology & proposal

    Scope, research questions, methods, deliverables, team, timeline, budget and success criteria.

  3. 03

    Collect & organise evidence

    Document review, tools, fieldwork or interviews where required, and organised data.

  4. 04

    Analyse & interpret

    Quality checks, patterns and limitations, interpreted against the assignment objectives.

  5. 05

    Develop agreed outputs

    The report, evaluation, dashboard, film or documentation specified in the agreement.

  6. 06

    Validate, present & hand over

    Factual review with you, agreed feedback, presentation and final files.

  7. 07

    Support implementation & learning

    Where agreed, applying recommendations, training teams and updating systems.

Not every assignment needs all seven stages. A short documentary may need a production brief, filming, editing and approval; a large evaluation may require sampling, field supervision, ethics review and independent quality assurance.

Deliverables

Tangible outputs you can use.

Every assignment comes with a clear deliverables list, agreed before work begins.

Research reports

Findings, evidence reviews and recommendations.

Datasets

Cleaned and documented, where contracted.

Dashboards

Working tools for monitoring and decisions.

MEL frameworks

Indicators, tools and reporting plans.

Impact & evaluation reports

Outcome findings and improvement plans.

Annual reports

Written, designed and publication-ready.

DPRs & proposals

Detailed project reports and concept notes.

Case studies

Field stories and best-practice documentation.

Films & reels

Documentaries, impact films and short-form video.

Podcasts

Concept, recording support and edited episodes.

Technical documentation

User guides, data dictionaries and handover notes.

Training materials

Manuals, toolkits and workshop resources.

What a typical assignment includes

Depending on the scope, clients may receive the following. Client data, recordings and photographs are handled under agreed data protection, confidentiality, consent, retention and deletion arrangements.

  1. An inception report or approved workplan
  2. Research questions, methodology and data collection tools
  3. An agreed set of indicators or evaluation criteria
  4. Cleaned, documented datasets where contracted
  5. Analysis, findings and evidence-based recommendations
  6. A draft report and final report
  7. Presentations, dashboards, visualisations or communication materials
  8. Editable source files and technical documentation where agreed
  9. A handover session or staff training where included
  10. A final deliverables checklist and close-out documentation

Engagement models

Work with us your way.

Commission one deliverable or engage us over a longer period. Pricing reflects methodology, locations, fieldwork, team, technology, deliverables and timeline, and is shared in a tailored proposal.

One-off

Single Assignment

One clearly defined piece of work with agreed deliverables and timeline.

A research report, annual report, baseline study, documentary or dashboard.

Project

Fixed-scope Project

A defined body of work delivered against milestones.

An evaluation, programme review, survey or digital system.

Ongoing

Recurring

Monthly Retainer

Dependable, continuous support from a team that knows your work.

Research support, data analysis, dashboard maintenance or documentation.

Embedded

Embedded Technical Support

A specialist working alongside your team for an agreed period.

NGOs, CSR teams and project teams needing hands-on capacity.

Partnership

Research & MEL Partnership

A long-term evidence partner across the programme lifecycle.

Ongoing monitoring, periodic assessments, learning reviews and reporting.

Combined

Multi-service Engagement

Separate workstreams under one coordinated plan.

For example, an evaluation, a dashboard and an impact film together.

Collaboration

Subcontracting & Consortium

Specialist delivery support within larger assignments.

Research firms, consultancies, implementation agencies and larger organisations.

Not sure which fits?

Tell us what you need and we’ll recommend a suitable scope.

Talk to us

Quality & responsible practice

Evidence you can trust.

Our work often involves communities, children, vulnerable people, personal data and public funding. These principles guide every assignment.

  • Evidence before claims

    Findings reflect the information collected and the limits of the methods used.

  • Respect & consent

    Participants are treated with dignity and informed about the purpose and use of their participation.

  • Privacy & confidentiality

    Personal and organisational information is handled according to applicable laws and agreed safeguards.

  • Transparency

    Methodology, assumptions, limitations and material scope changes are documented.

  • Independence

    Findings are never altered to make a programme appear more successful than the evidence supports.

  • Accessibility

    Reports, dashboards and media are designed for their intended users, including non-technical audiences.

  • Practical recommendations

    Clear, feasible and directly connected to the findings.

  • Responsible storytelling

    Images, testimonials and stories are used with appropriate consent and safeguarding.

FAQs

Frequently asked.

Have a question that isn’t covered here? Our team is happy to talk it through.

Can Development Wala conduct research for an NGO?

Yes. Depending on the assignment, support can include literature reviews, needs assessments, surveys, interviews, qualitative and quantitative research, data analysis and research reporting.

Do you provide impact assessment and programme evaluation?

Yes. Our services include baseline and endline assessments, mid-term and final evaluations, process evaluations, outcome assessments and social impact studies. The method is selected according to the evaluation question and the available resources.

Can you build a dashboard for our organisation?

Yes. We scope dashboards for programme monitoring, beneficiary outreach, project progress and reporting, using suitable tools and the data available to your organisation.

Can you manage the technical side of our NGO?

We support digital systems, websites, databases, workflows and agreed maintenance requirements. More complex software, infrastructure and security assignments may involve specialist delivery partners.

Can you create our annual report, documentary or podcast?

Yes. These can be commissioned individually or as part of a larger documentation and communications project. The scope determines whether the work includes research, writing, design, filming, editing and distribution support.

Can you work with CSR companies and government departments?

We welcome assignments from CSR teams, foundations and public-sector organisations. Specific engagements depend on eligibility, procurement requirements, technical capacity and the agreed scope.

Do you only work with large organisations?

No. Our services can be scoped for grassroots NGOs, small nonprofits and larger institutions. The methodology, deliverables and budget reflect the scale of the assignment.

How much do your services cost?

Pricing depends on the type of assignment, methodology, locations, fieldwork, team requirements, technology, deliverables and timeline. We provide a tailored proposal following an initial discussion.

Start a conversation

Let’s build better evidence for social change.

Whether you need to understand a community, assess a programme, improve your monitoring systems, build a dashboard or document your work, tell us what you’re working on and we’ll propose a suitable scope.

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